Reliable support as your business evolves.
Get direct access to experienced support for your website, workflows, business systems, automation, and enterprise platforms. Choose the level that matches your current needs, with reserved monthly availability and no complicated ticket queues.
Flexible support without adding another full-time role.
Your systems and digital operations need ongoing attention, but that does not always require a full-time employee. Sunshine Pro retainers give you dependable access to strategic and hands-on support each month.
We can maintain what is already working, resolve issues, improve processes, implement smaller enhancements, and guide your next stage of growth.
Every retainer includes direct access, clear priorities, and support tailored to your business.
Choose the level of support that fits your business.
Each tier reserves dedicated support time for your priorities. We will help you select the right level based on your systems, workload, and expected monthly needs.
| What's included | Essentials | Growth | Enterprise |
|---|---|---|---|
| Reserved support hours per month | 5 | 10 | 20 |
| Website and content updates | Minor updates | Ongoing updates | Advanced support |
| Process and workflow improvements | Minor adjustments | Included | Included |
| Reports and dashboards | Maintenance | New builds | Executive reporting |
| Forms and data collection | Minor edits | Included | Included |
| System administration | Basic support | Included | Advanced governance |
| Automation support | Maintenance | Workflow support | Automation builds |
| Adobe Workfront support | As needed | Included | Advanced support |
| Adobe Fusion support | — | Scenario support | Scenario builds |
| AEM integration support | — | — | Included |
| Training and office hours | Monthly | Twice monthly | Weekly |
| Response target | 2 business days | 1 business day | 4 business hours |
Support designed for every stage of growth.
Essentials
For small businesses or teams that need dependable help with occasional website updates, reporting, maintenance, or workflow adjustments.
Growth
For growing businesses that need more frequent support, new workflows, automation assistance, and ongoing operational improvements.
Enterprise
For organizations managing complex systems, integrations, governance requirements, and business-critical workflows.
Get the support your business needs.
Tell us about your systems, current priorities, and expected monthly workload. We will recommend the retainer level that gives you the right support without unnecessary overhead.
Common Questions
- Do unused hours roll over?
- Retainer hours are reserved monthly so we can maintain reliable availability for your business. Hours do not typically roll over, but we will help you select a tier based on your expected workload and quarterly average.
- Can we start with a project and move to a retainer?
- Yes. Many clients begin with a website build, system implementation, process improvement initiative, or Adobe Workfront optimization project. Once the initial work is complete, a retainer provides ongoing maintenance, support, and enhancements.
- Can we change our retainer level?
- Yes. We can review your usage and adjust your retainer as your workload, team, or systems evolve.
- Do you work directly with our employees or system users?
- Yes. Depending on your engagement, support may include office hours, training, requirements gathering, troubleshooting, and collaboration with internal stakeholders.
- What can retainer hours be used for?
- Hours can be applied to agreed-upon services such as website updates, workflow improvements, reporting, system administration, automation support, training, and enterprise platform support.
- Is a retainer required to work with Sunshine Pro?
- No. We also offer project-based engagements. Retainers are best for businesses that need recurring access, maintenance, or continuous improvement after an initial project is complete.